1.Q:Freezes up

   A:Does it freeze up with only one disc or all discs. If it's one disc then it is the problem with a disc. If all the discs then it seems that there is something wrong with the reader.

2.Q:Faded picture. Can see the picture in the background

   A:If you can see the picture in the background or faded, then it might be the problem of the button which switches of the screen. The small button corner of the screen and unit. Try to push that button down and play with it and see if the picture lights up fully. If not then there is the problem with the switch.

3.Q:Doesn't read discs (DVDs). "Loading Disc" all the time and No Disc in the end

   A:Ask if it does it with all the CD.s. If so then there is probably something wrong with the DVD loader.

4.Q:Battery don’t last.

   A:Have you charged it as it has stated in the book. What you can try is to play the unit until it is totally empty and then recharge it for about 6 hours. If the green light is on then it means it's full and try to see how long the unit last when playing the DVD disc. If it last only 30 minutes - 45 there something wrong. If the unit is new it should definitely run for at least 90 minutes.

5.Q:Doesn’t play DVD discs any more

   A:Doesn't it play only one DVD disc or all the DVD discs you have tried are not working? It might play CDs. Still the unit is faulty because it should play DVD and CD discs

6.Q:Unit doesn't stay flat on the table. It's rocking/ swaying on the table.

   A:The problem might be that the Battery is expanded and that way it is rocking. The unit might not hold power as well. It's faulty and it needs to come back to us.